Shipping Policy

Thank you for choosing ZenBrew Tea Studio! Below are the details of our shipping policy to ensure a smooth and reliable delivery experience.

Shipping Areas

All orders are shipped directly from China, providing a global reach with the assistance of trusted logistics partners like Cainiao. Please note that delivery times may vary based on your location.

Shipping Costs

We offer free shipping for orders over $50. Rest assured, there are no additional charges, such as customs fees or duties, associated with your order.

Order Processing Time

We aim to process your orders as quickly as possible. Most orders are processed within 3 days. Please note that during peak periods or for custom/pre-ordered items, processing times may take slightly longer. If delays occur, we will notify you promptly via email.

Delivery Time

Due to international shipping, delivery times may vary. Typically, orders are delivered within 1 week, but it can take up to 2 weeks in certain cases. While rare, extreme circumstances may lead to further delays. We appreciate your understanding and will keep you informed every step of the way.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. You can track your order’s progress using the following platforms:

• Our store’s tracking page: https://zen-brew.com/apps/aftership

• A third-party tracking platform: https://www.17track.net/en

Customer Support

If you have any questions or concerns about your shipment, feel free to contact our team at zenbrew@citongtech.com. We are here to assist you at any time.